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How To and FAQ

  • When you are about to make a purchase, if your product is under warranty, plase indicate this using the discount code WARRANTY001 in the checkout.
  • Please, read all our policies and terms of service, you can found them in the paragraph "Refund, privacy and terms of service" into the Main Menu.
  • Specify the serial number of the unity for which are the products, by adding a comment in the shopping cart. Example: MetiMan 483
  • Only authorized distributors can make purchases.
  • Please, make the product purchases with warranty and without warranty separately (this is very important).
  • Make sure that all your costumer information is the correct.
  • If you have any problem or request, please contact us through the next way:
  • office.germany@caehealthcare.com
  • +49 (0) 6131-4950350
  • When you are about to make a purchase, if your product is under warranty, plase indicate this using the discount code WARRANTY001 in the checkout.
  • Please, read all our policies and terms of service, you can found them in the paragraph "Refund, privacy and terms of service" into the Main Menu.
  • Specify the details (number,simulator...) of the unity for which are the products, adding a comment in the shopping cart. Example: MetiMan 483
  • Only authorized distributors can make purchase.
  • Please, make the product purchases with warranty and without warranty separately (this is very important).
  • Make sure that all your costumer information is the correct.
  • If you have any problem or request, please contact us through the next way:
    • office.germany@caehealthcare.com
    • +49 (0) 6131-4950350